I don't want to recall the number of times I have been crammed into the old concourse waiting for details of delayed trains. The overcrowded area never felt safe and had a 1960's rundown vibe anyway.
Apple have greatly impressed me this week. The rubber base of my MacBook had come away from the main body and I searched online to buy a replacement. On the Google search, top of the pile was a message from Apple offering a free replacement, however old the laptop was! I signed up and the part arrived a few days later... complete with spare screws and screwdriver!